Frequently asked questionsCwestiynau Cyffredin

Our show apartments are already open, so we looking forward to showing you around and talking you through everything. Please give our Residents’ Services Team a call on 0292 0024655 or send an email to [email protected] and we’ll happily book you in.

Our apartments are available to let now.

Yes, there are 50 secure allocated parking spaces especially for residents. You can apply to rent one for a monthly fee. Please give our Residents’ Services Team a call on 0292 0024655 or send an email to [email protected]

No, it doesn’t cost any extra, so work out as much as you like. Ask our Residents’ Services Team for more information on how to join. The gym will open in June.

Our apartments are pet friendly, but there are a few restrictions on the type, size and breed. As a general guide, small pets are ok, but medium and large ones might not be. You can view a copy of the Pet Policy here.

Yes. You need to complete an Alterations Request form and get this approved by the on-site team first.

Yes, 100 mbs is included free. Broadband is provided in each apartment for residential use and Wi-Fi is available in the communal areas. The provider is Glide. In order to access the apartment’s broadband, you will need to sign Glide’s Terms and Conditions. Apartments will also be set up for Freeview.

Yes. It’s free and secure with fob access located inside the building and available to residents on a first come first serve basis. There are 160 spaces available. Before using the bike storage for the first time, please see the Residents’ Services Team to confirm your make, model and colour of bike. You will also need a bike lock and chain to secure the bike in the stand.

Absolutely. Multiple! Wood Street House features a number of shared spaces which are available to all residents. These includes a residents’ lounge, private dining spaces, gym, co working spaces and a private terrace. These areas offer a great space to relax in, meet other residents, or work from for a change of scene.

Most definitely. We’re creating a vibrant community and will be running regular events. Everything from wine and cheese tastings, virtual fitness classes, Summer BBQ’s, book clubs, cake bakes, bike club, running club, knit and natter, charity volunteering days and yoga. There’s something for everyone.

Yes. All our residents get access to local business discounts especially for our residents. From eating out at your favourite restaurant for that big milestone or enjoying a tour of one our many fine distilleries around Cardiff.

The agreement you will sign is a Welsh Occupation Contract for a fixed term, with the option to sign future contracts. We hope you will stay as long as you like.

We ask for a deposit before you move in, and this is registered with an approved tenancy deposit scheme. It’s refunded to you when you move out in line with the terms of your contract and the condition of the property.

No. This is a fire hazard to the building and residents.

No. You can’t smoke in the apartment or anywhere in the building including on communal terraces. Please use the designate areas outside of the building.

Yes these can be hired for a fee, and can be reserved though the Residents’ Services Team.

Yes, you do need to pay for utilities. Utilities are not included in the rent. Heating and hot water is supplied through a central system and billed on a consumption basis. These bills must be paid by direct debit. Water and electricity are billed on the same basis. Residents are responsible for paying their council tax directly to Cardiff City Council. Residents are also responsible for paying any TV Licence directly to TV Licensing.

Yes. All residents have access to a private Residents’ Portal where you can read handy apartment user guides, log any maintenance requests, view your rent balance of your account, and receive regular building updates and community events.

You will be provided with a username and log in to the Residents’ Portal by the Residents’ Services Team.

Wood Street House is a build-to-rent property created by Legal & General.

Urbanbubble are the registered Letting Agent for this community.

Please contact our Residents’ Services Team using the email [email protected] or alternatively call them direct on the Wood Street House telephone number 0292 0024655. The Team will keep you up to date at all points and signpost you through the simple referencing process.

• Your apartment
• Designer furniture if applicable
• Broadband
• Cycle Storage
• Management team & concierge on-site
• Parcel collection
• Maintenance team on-site
• All our amenities:
  • Gym
  • Outdoor Terrace
  • Games and TV Lounge
  • Work Space

We require photo identification:

• In the form of a passport or national identity card

If you don’t have a passport, please provide us with both of the following:

• A copy of your full driving or provisional photo card UK driving license
• A copy of your birth certificate

We also require Proof of your Address dated in the last 3 months.

Please speak to the on-site Residents’ Services Team if you have any questions regarding any of the above.

Without this documentation your application cannot begin. Therefore it is imperative these documents are received asap.

Please email the documents to [email protected] if you haven’t already provided these during the enquiry/viewing process.

• Once the full document is received, your application details will be sent to our trusted approved referencing agency, The Lettings Hub. We will endeavour to do this as soon as possible so not to hold you up moving into your new home!
• The Lettings Hub will email you straight away and request that you complete their online application form.
• Please complete the form as soon as it is received so that The Lettings Hub can start your check
• Where necessary, the reference check will include an employment and previous landlord reference.
• Upon completion of the credit check, The Lettings Hub will contact the Residents’ Services Team and confirm if you have passed or failed.
• If you have passed, we will telephone you to advise this and to agree a move in date and discuss the next steps.
• If you have failed, we will advise you of this and where possible we will suggest alternative ways to support and continue your application.

• Upon passing your reference check, a member of the Residents’ Services Team will telephone you to advise you of this and agree your move in date. The arrangements will then by confirmed by email.
• The apartment will be checked on site for maintenance and cleaning before you move in so that your new home is perfect!
• We will email you your Contract for signature and a calculation of move in monies.
• Cleared payment is required in our bank account before the move in as well as your signed contract in order to avoid delays to your move in.
• Without the two above items, keys cannot be exchanged and we will have to push the move in date back.

• The Residents’ Services Team will upload a countersigned Contract, your apartment’s Inventory and your Welcome Guide (which includes information on the amazing site, the amenities and facilities available to you), to the Residents’ Portal.
• Following your move in, any queries or questions you may have will be happily answered by our Front of House team or our on-site Residents’ Services Team.
• If, upon moving in, you would like another guided tour and induction to the on-site facilities, please email [email protected] or pop and see the team in person and we’ll schedule in date and time!
• Our aim is to get you moved in as smoothly as possible, therefore, we do require the application process to be completed within 7 days on the initial contract from The Lettings Hub ( as per your signed reservation form). Delays may result in your application being cancelled and the apartment going back on the market.